UX GUY

Resume

CRM workflow optimization & design system overhaul

ENTERPRISE · DESIGN SYSTEM · VISUAL DESIGN · LIVE

Optimized customer management and agent workflows, and scaled the design system to improve cross-platform consistency by 96%.

Streamlining credit lending

ENTERPRISE · FINTECH · JOURNEY DESIGN · 0-1 PRODUCT · LIVE

Digitally transformed Mahindra’s agent-assisted auto loan journey, cutting turnaround time from 3 days to 30 minutes

Redesigning the checkout for trust

E-COMMERCE · VISUAL DESIGN · RESPONSIVE UI · LIVE

Enhanced the metals purchasing journey for ~3M users by fostering trust and alleviating checkout anxiety, leading to a 28% increase in conversion.

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